An article written by Neil Chesanow, Senior Editor, Medscape Business of Medicine explores the question "Why some patients aren't following your instructions.
www.medscape.com/viewarticle/804739?nlid=31570_1523&src=wnl_edit_medp_wir&uac=206251HV&spon=17 (downloaded 05 June 2013)
The article does focus on written information, i.e. Health Literacy. Another aspect which all health practitioners must consider is the face-to-face verbal interaction with patients. Easy English versions of information to discuss with a patient, can improve interaction. However, there are other techniques which health practitioners need to also incorporate to improve face-to-face interactions.